Displaying Stickers with the 'Taxi Fare Hotline' Information


Taxi Fare Hotline Stickers

The Taxi rate Hotline is a service for rank-and-hailing taxi riders who have had a driver not use the meter, overcharge or refuse to take them unless they agree to a fixed rate. It’s important that people can call the Hotline.

Taxi Fare Hotline stickers will be put in all cabs in Sydney so that passengers can learn more and get help. All vehicles should have the stickers inside and outside in places that are safe, noticeable, and easy to reach. This fact sheet will tell you what the stickers are, where to put them, and how to get more of them.

The Hotline Sticker

The sticker is a circle with a width of 10 cm. It is made of a durable material that lets it be put on the inside and outside of cars.

The number and QR code for the Hotline are easy to see, so passengers can easily call the Hotline to report a problem with their fare. On the sticker, there is also information about how the meter must be on during a rank-and-hailing ride.

The Point to Point Transport Commission will send the stickers to cab companies so they can put them up and give them to their affiliates.
All cab companies and their partners should make sure that the Hotline stickers are as visible as possible in their cars.

Taxi Fare Hotline sticker

Displaying The 'Taxi Fare Hotline' Sticker

Stickers for the “Taxi Fare Hotline” should be placed both inside and outside of taxis. They assist passengers in understanding where to file any complaints regarding taxi fares and provide them the assurance that the meter must always be on during a rank or hail ride. The stickers will also let customers know that the taxi industry is committed to ensuring that everyone pays a fair fee.

Where are the stickers displayed ?

  • It is necessary to affix stickers both inside and outside the taxi’s rear quarter panel. The positioning of these stickers is illustrated in the diagram below.
  • Stickers may be positioned on the left side of the dashboard in front of the passenger as well as on the rear of the head rests.
  • Stickers should not be placed on the windscreen in the front of the vehicle.
  • Stickers are not allowed to obstruct the driver’s line of sight in any manner.

What Do Drivers Need To Do?

  • As part of the pre-departure checks, drivers are responsible for ensuring that the stickers are visibly displayed, that they are not damaged, and that they are legible.
  • If the stickers are not displayed, if they are broken, or if they are illegible, drivers are obligated to notify the TSP or an affiliate.

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